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All About Coaching
Everything about Personal and Professional Coaching
Curated by Ariana Amorim
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The Science Behind What Really Drives Performance (It's Going to Surprise You)

The Science Behind What Really Drives Performance (It's Going to Surprise You) | All About Coaching | Scoop.it
If you're skeptical that this is too touchy-feely for a business setting, the research doesn't lie.
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Dê uma pausa aos outros. Muita empatia pode cansar

Dê uma pausa aos outros. Muita empatia pode cansar | All About Coaching | Scoop.it
A empatia cobra-nos um preço mental e emocional, não é um recurso infinito e pode mesmo prejudicar-nos a capacidade de juízo ético.
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What Is Empathy?, by http://greatergood.berkeley.edu

What Is Empathy?, by http://greatergood.berkeley.edu | All About Coaching | Scoop.it

"The term "empathy" is used to describe a wide range of experiences. Emotion researchers generally define empathy as the ability to sense other people's emotions, coupled with the ability to imagine what someone else might be thinking or feeling. Contemporary researchers often differentiate between two types of empathy:: "Affective empathy" refers to the sensations and feelings we get in response to others' emotions; this can include mirroring what that person is feeling, or just feeling stressed when we detect another's fear or anxiety. "Cognitive empathy," sometimes called "perspective taking," refers to our ability to identify and understand other peoples' emotions." This article explains why practicing empathy is essential, and ways to cultivate it in your everyday life.

Ariana Amorim's insight:

http://greatergood.berkeley.edu/topic/empathy/definition#what_is

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empathy art | paint cut paste

empathy art | paint cut paste | All About Coaching | Scoop.it

i spent some time over the weekend creating response art, or empathy art, for my art therapy clients. empathy, of course, is the idea of sharing the feeling of another — to feel with, or to feel alongside someone else. empathy art (which can be called “response art” interchangeably) is defined by art therapist joanne kielo as “post-session artwork created by the art therapist to develop empathic capacity with a client, responding silently by rendering feelings into form.” this sort of practice is not only useful for therapist-client relationships, but it can also be very helpful for both parents and children.

Ariana Amorim's insight:

Interesting.

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11 Ways That Active Listening Can Help Your Relationships

11 Ways That Active Listening Can Help Your Relationships | All About Coaching | Scoop.it
Put active listening together with empathy to improve your relationships

 

The three stages of AEL (Active Empathic Listening) involve sensing, processing, and responding in empathic ways. In the sensing stage, you indicate that you are taking in all of the outward and inward features of another person's communication. Empathically sensing means that you understand not only what is said but how it is said. In the processing stage, you put the pieces of the conversation together to construct a "narrative whole" that provides you with the essence of what's being communicated. Finally, in the responding stage, you ask questions to make sure you understand what the person is saying. You also show, verbally and nonverbally, that you are paying attention to the speaker.


With this background, see how you rate on the AEL's three subscales...

 


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Empathy and Leadership - Leadership Training from MindTools.com

Empathy and Leadership - Leadership Training from MindTools.com | All About Coaching | Scoop.it
Empathy is the ability to identify and understand another's situation, feelings, and motives. Find out why this is so important in the workplace.
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David Hain's curator insight, August 23, 2013 3:24 AM

MindTools is useful on so many topics...

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Empathy at Work - UX Brainstorm

Empathy at Work - UX Brainstorm | All About Coaching | Scoop.it
Practice empathy and improve your work and home life.

 

You may find this hard to believe, but I’ve never once in my life met a person whose goal it was to purposefully create a terrible user experience. Granted, that may have been the occasional outcome of some efforts, but I’m positive that was not the intention.

What these people may have been unintentionally leaving out was empathy. And ditching personal empathy is something that anyone who works with more than one person on a design project is susceptible to.

 

To be clear, this is not about the empathic design process; it’s about plain old empathy.

Amy Marquez


Via Edwin Rutsch
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AlGonzalezinfo's curator insight, July 23, 2013 10:01 AM

Don Hornsby's insight is perfect.  I just tried this at work and it helps so much!

John Michel's curator insight, July 23, 2013 10:05 AM

So how do you practice empathy? It’s really pretty simple. Put down your phone, your tablet, step away from your high-tech gadgets and go talk to people.

Garth Sanginiti's curator insight, July 23, 2013 10:23 PM

"The problem is it’s easy not to be empathetic with people. It’s easy to be self-centered and focused on the end goal rather than the end user. It takes a lot less mental and emotional effort to look at a deadline and just churn out work so you can hit it."

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EMPATHY: What is it, anyway?

EMPATHY: What is it, anyway? | All About Coaching | Scoop.it

The Center for Creative Leadership did a study with data from 6,731 managers from 38 countries. Their study found that the ability to understand what others are feeling is a skill that clearly contributes to effective leadership. In some cultures, the connection between empathy and performance is particularly striking, placing an even greater value on empathy as a leadership skill.

 

The findings were consistent across the sample: empathy is positively related to job performance. Managers who show more empathy toward direct reports are viewed as better performers in their job by their bosses.

 

dr Ada


Via Edwin Rutsch, Mary Perfitt-Nelson, David Hain
Ariana Amorim's insight:

What I found most endearing in this post were the definitions of empathy written by second graders. They explained it beautifully.

The author concludes then that "if you can practice empathy at least at the level these second graders describe it, you'll be a great leader".

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David Hain's curator insight, May 30, 2013 3:21 AM

Authoritative confirmation!

Ivon Prefontaine's curator insight, May 30, 2013 10:27 AM

In the article there is a reference to teaching and explaining empathy. It is something we need to model and demonstrate. It cannot be reduced to a simple cognitive exercise.

Florentine van Thiel's curator insight, May 31, 2013 3:30 AM

La capacité à comprendre les sentiments des autres est une compétence qui contribue clairement à un leadership efficace.

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I Don't Feel Your Pain: Overcoming Roadblocks to Empathy

I Don't Feel Your Pain: Overcoming Roadblocks to Empathy | All About Coaching | Scoop.it
Why empathy is import at home and work and how to be better at it.

 

Neuroscientists have recently discovered that humans are wired to experience empathy through multiple systems of mirror neurons in our brains. These mirror neurons reflect back actions that we observe in others causing us to mimic that action in our own brains.  When we observe someone in pain or when we are with someone happy, we experience that to a certain extent. These mirror neurons are the primary physiological basis of empathy. They create a neural Wi-Fi that connects us to the feelings of people around us. 

 

Many people seem to be naturally empathetic. Others are not.  The good news is that research shows that empathy can be learned. There are however a few potential roadblocks to empathy that must be overcome.

 

by David F. Swink


Via Edwin Rutsch, David Hain
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Barbara Kerr's curator insight, March 10, 2013 2:56 PM

Did you know that those who negotiate with hostage-takers are trained to "fake" empathy?  Read more to see what happens!

The Writing Goddess's curator insight, March 12, 2013 10:01 AM

add your insight...

Garth Sanginiti's curator insight, August 1, 2013 9:57 PM

Empathy is a key skill to dealing and interacting with people in a manner that produces positive outcome and builds healthy relationships.  The article does a good job explaining what emphathy is, as well as giving some tips to improve in this area.  It also includes facts to support the assertion that empathy matters at work, "Empathy is also important in the workplace. A study conducted by the Center for Creatively Leadership investigated 6,731 leaders from 38 countries. Their results reveal that empathy is positively related to job performance. The study concluded that managers who show more empathy toward direct reports are viewed as better performers in their job by their bosses."

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Daniel H. Pink: Why bosses need to show their soft side - Telegraph

Daniel H. Pink: Why bosses need to show their soft side  - Telegraph | All About Coaching | Scoop.it
If you ever want to understand your boss, corner him (or her) at the next office party and see if he’ll play a little game. Tell him (or her) you need only 30 seconds.
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The Right Way to Respond to Failure

The Right Way to Respond to Failure | All About Coaching | Scoop.it

"Typically, when people fail, we blame them. Or teach them. Or try to make them feel better. All of which, paradoxically, makes them feel worse. It also prompts defensiveness as an act of self-preservation. (If I'm not okay after a failure, I'd better figure out how to frame this thing so it's not my failure.)

Our intentions are fine; we want the person to feel better, to learn, to avoid the mistake again. We want to protect our teams and our organizations.

But the learning — the avoidance of future failures — only comes once they feel okay about themselves after failing. And that feeling comes from empathy."

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Career Coaching Tip: The Limits of Empathy

Career Coaching Tip: The Limits of Empathy | All About Coaching | Scoop.it

"Women use empathy so naturally that many times we think that being off balance for empathy’s sake is a good thing because being in their sphere means being so in touch with the other person that we’re actually helping them. Maybe this is why we keep turning to empathy even when it’s clearly not working. But when we’re out of our own power and off balance, we’re not helping them. We’re just feeding their illusion and giving away our power."

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Behavioral Science on the Power of Purpose, Empathy, Humor,
Story, & Happiness

Behavioral Science on the Power of Purpose, Empathy, Humor,<br/>Story, & Happiness | All About Coaching | Scoop.it
Behavioral Science on the Power of Purpose, Empathy, Humor, Story, & Happiness In the below videos, Professor Jennifer Aaker explores how better understanding purpose, empathy, humor, story
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DailyGood: Can You Teach People to Have Empathy?

DailyGood: Can You Teach People to Have Empathy? | All About Coaching | Scoop.it

Empathy is a quality that is integral to most people's lives - and yet the modern world makes it easy to lose sight of the feelings of others. But almost everyone can learn to develop this crucial personality trait, says Roman Krznaric.

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Empathy: A Handbook for Revolution

Empathy: A Handbook for Revolution | All About Coaching | Scoop.it
New book! Empathy: A Handbook for Revolution will be published on February 6, 2014. 'Roman Krznaric make a powerful case for empathy as the key to a better life and better world.' Matthew Taylor, C...
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Why Powerful People Just Don't Get Empathy

Why Powerful People Just Don't Get Empathy | All About Coaching | Scoop.it

If your boss is a jerk, there might be a scientific reason for it. A new study suggests feeling powerful dampens the part of the brain that helps us connect with others.


Via Kenneth Mikkelsen
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Verica Markovic's curator insight, October 2, 2013 1:17 AM

Etude intéressante, mais à nuancer.

Ron McIntyre's curator insight, October 2, 2013 1:52 PM

Not surprising but still needs more exploration by authentic leaders, the key is that one can overpower the tendency to quelsh empathy in their roles. But it is not easy nor is it often truly understood.

Chris Brown's curator insight, October 2, 2013 6:05 PM

"Whether you're with a team at work [or] your family dinner, all of that hinges on how we adapt our behaviors to the behaviors of other people, and power takes a bite out of that ability, which is too bad."

 

A powerful statement.  How can we keep focused on connecting to others so we don't become less empathetic?

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Six Habits of Highly Empathic People, by Roman Krznaric

Six Habits of Highly Empathic People, by Roman Krznaric | All About Coaching | Scoop.it

"If you think you’re hearing the word “empathy” everywhere, you’re right. It’s now on the lips of scientists and business leaders, education experts and political activists. But there is a vital question that few people ask: How can I expand my own empathic potential? Empathy is not just a way to extend the boundaries of your moral universe. According to new research, it’s a habit we can cultivate to improve the quality of our own lives."

Ariana Amorim's insight:

"Research in sociology, psychology, history—and my own studies of empathic personalities over the past 10 years—reveals how we can make empathy an attitude and a part of our daily lives, and thus improve the lives of everyone around us. Here are the Six Habits of Highly Empathic People!"

 

Habit 1: Cultivate curiosity about strangers

Habit 2: Challenge prejudices and discover commonalities

Habit 3: Try another person’s life

Habit 4: Listen hard—and open up

Habit 5: Inspire mass action and social change

Habit 6: Develop an ambitious imagination

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Empathy at Work - People Skills Training From MindTools.com

Empathy at Work - People Skills Training From MindTools.com | All About Coaching | Scoop.it
Are you ever accused of "lacking people skills", or do you find it difficult to understand other people? Find out how to develop empathy with this article.
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“Feeling Into” - Coach By Walking In Your Client’s Shoes

“Feeling Into” - Coach By Walking In Your Client’s Shoes | All About Coaching | Scoop.it
Everyone wants to deal with someone who “gets them”–someone who really understands what they are going through. But do you really understand their position? I mean fully grasp what all of this means to your clients on a business and personal level?
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Don’t use these 10 phrases in a conversation

Don’t use these 10 phrases in a conversation | All About Coaching | Scoop.it

In any conversation, it’s not what you say that matters; it’s what people hear.

We don’t just hear words. We experience them—through the lens of our past experiences, our biases, our mood, and our insecurities.

Ariana Amorim's insight:

(From the post)

10 phrases that we should avoid using in conversation. Here they are:

1. “If I were you…”

2. “I understand how you feel…”

3. “This is a valuable life lesson…”

4. “I told you so…”

5. “Here’s how you can solve your problem…”

6. “Relax…”

7. “Calm down…”

8. “Can I pick your brain about… ?”

9. “No offense, but…”

10. “You don’t have to feel that way…”

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Ready for a vulnerability hangover? Five ideas from Brené Brown

Ready for a vulnerability hangover? Five ideas from Brené Brown | All About Coaching | Scoop.it
Empathy, Vulnerability, Shame and Failure

 

I recently had the great privilege and pleasure of interviewing Brené Brown, one of the world’s most original and exciting thinkers about emotional life, before a packed audience at London’s historic Conway Hall. It was no surprise that the event, organised by The School of Life, sold out its five hundred tickets within a record time of 48 hours. (...)

To give you a taste of her book, and the conversation we had, I’d like to pick out five of Brené’s ideas that I find to be particularly insightful, original and applicable to everyday life.

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Six Habits of Highly Empathic People

Six Habits of Highly Empathic People | All About Coaching | Scoop.it
We can cultivate empathy throughout our lives, says Roman Krznaric—and use it as a radical force for social transformation.
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What is Your Deepest Communication Value?

What is Your Deepest Communication Value? | All About Coaching | Scoop.it
Reflect on this question before speaking and you'll build greater empathy.

 

This post is the first of the blog " Words can change your brain". A great blog that presents "some of the most recent neuroscientific and neuropsychological findings on how the brain processes language and how we can use this knowledge to improve the way we speak and listen to others".

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