Melissa Agnes analyzes Carnival Cruise's Crisis Communications on social media. Discover what you should absolutely take away from this case study. Though there are many aspects that I could write about regarding the way Carnival Cruises handled the management of this crisis, I’ve chosen to evaluate and analyze their social media crisis communications (go figure!). The following evaluates both Carnival Cruises Facebook and Twitter crisis communications, from beginning to end of the crisis..?
Via Jeff Domansky