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Impulse Buying Behaviour of Young Males in an Airport Environment

Impulse Buying Behaviour of Young Males in an Airport Environment | AirportBox | Scoop.it

The aim of this study is to conclude different areas and factors of impulse buying behaviours at the airport environment... Impulse buying behaviour makes a great amount of sales that happen in a retail environment, which makes it an important field of study for the business world.

Author : Vänniä, Eeva

Shirley de Silva's insight:

The store environment of the airport stores interestingly does not have an effect on the impulse buying behaviour of the focus groups, while the products of the stores rule their impulse buying behaviour. The location of the airport stores, however, is important to be after the security, either right after it or next to the departure gate of the participants

Author : Vänniä, Eeva

PDF Link: http://tinyurl.com/lfj5epd

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Airports in the Aviation Value Chain

Airports in the Aviation Value Chain | AirportBox | Scoop.it

The global airline industry is slowly returning to profitability, but there is a long and difficult road ahead.

Authors : Mike Tretheway, Kate Markhvida

Shirley de Silva's insight:

There is a value chain for commercial air transport services, with airlines as the centre or anchor of the value chain. Upstream value chain partners include manufacturers, lessors, airports, ANSPs and other suppliers. Downstream partners include GDSs, travel agents (online and physical) and freight forwarders. Authors Mike Tretheway, Kate Markhvida 

InterVISTAS Consulting Inc., Canada

PDF Link: http://tinyurl.com/kdtwetn

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Passenger Experience at Airports

Passenger Experience at Airports | AirportBox | Scoop.it

Kirk, Philip J. (2013) Passenger experience at airports : An activity-centred approach.

Shirley de Silva's insight:

A novel understanding of the passenger experience developed by observing the activities passengers carried out on their day of travel, and interviewing passengers and staff members. The development of the Taxonomy of Passenger Activities (TOPA) has been an important outcome of this research. It provides a new understanding of the airport passenger experience at departure. Kirk, Philip J. (2013)

 

PDF Link : http://ow.ly/m81w7

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Innovation in the Airline Market

Innovation in the Airline Market | AirportBox | Scoop.it

The entrance of low cost airline companies in the airline market has increased the competitiveness of the airline industry, causing a high specialization to segment and differentiate from their competitors. The specialization has caused a redefinition of their business models, simplifying their organization, and focusing only on their profitable strengths.

Authors: Gumus, Yigit Bejar, Manuel Malaquin, Maxence Vidon, Valentin Wiibroe, Alexandre

Pdf link: http://tinyurl.com/n8qvvnz

Shirley de Silva's insight:

Changes in the environment and the highly competitive airline market, has caused the airline companies to redefine their business models and specialize in a specific target market in order to survive. Thus, it has been seen that both Delta and Southwest have focused highly on innovation and thereby, improving their strengths.

Authors: Gumus, Yigit Bejar, Manuel Malaquin, Maxence Vidon, Valentin Wiibroe, Alexandre

Pdf link:  http://tinyurl.com/n8qvvnz

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As Airlines Look for More to Sell, Your Comfort Is Their Merchandise

As Airlines Look for More to Sell, Your Comfort Is Their Merchandise | AirportBox | Scoop.it
Airlines want consumers to think of them as travel stores, not commodified transport companies
Shirley de Silva's insight:

Commodification has been one of the central themes in airlines’ disastrous financial performance since the industry was deregulated 35 years ago. In the eyes of many consumers, every flight is the same beyond the core variables of time and price—and even the price is often the same, down to the penny, lest one airline lose market share on a competitive route.

 

By Justin Bachman  is an associate editor for Businessweek.com

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"In the Meantime... Investigating the Non-Place"

"In the Meantime... Investigating the Non-Place" | AirportBox | Scoop.it

An airport acts as a larger representation of the idea of a non-place. There is no doubt that an airport is an actual place. However, because this space lies between two defined spaces (where you are and the location you want to be), it is perceived as a place that is “weak or heterogeneous… in between stronger and more homogeneous” areas. How the homogenous zones interact with one another creates the in-between space.

 

Author :Monica Ariel Harvey  Pdf Link: http://alturl.com/xuqsv

Shirley de Silva's insight:

RHYTHMIC TRANSITION

People have found where they need to be and  are sitting, waiting, watching, and contemplating. Much of their focus is outwards towards the airstrip. Even though it is just several minutes from the airside to the landside, it seems like you are in an entirely different place—not quite in the physical location of the city, but also not quite to where you need to go.

 

Author :Monica Ariel Harvey  Pdf Link: http://alturl.com/xuqsv

 

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Conception d’un outil d’aide à la décision pour l’entrepôt montréalais d’Air Canada Cargo

Conception d’un outil d’aide à la décision pour l’entrepôt montréalais d’Air Canada Cargo | AirportBox | Scoop.it

 L’objectif est de fournir un outil qui contribuera aux prises de décisions pour l’entrepôt montréalais d’Air Canada Cargo. L’outil permet de tester des changements dans les processus de l’entrepôt à l’aide de la simulation. 

The aim of the project is to provide a tool which will help in making decisions for the Montreal’s warehouse of Air Canada Cargo. The challenge lies in developing a flexible tool that takes into account operational constraints related to the goods processed.

Yessirath-Lai Damala  Link : http://alturl.com/ipspj

Shirley de Silva's insight:

This paper is in french :  l’objectif principal de l’outil est de comparer différents scénarios par rapport à une situation initiale (l’état de l’entrepôt d’Air Canada Cargo en 2011). La comparaison des scénarios est ainsi faite sur la même base de modélisation et il est possible de mesurer l’impact d’un changement effectué en observant la variation des indicateurs de performance. À cet égard, l’outil permet de répondre à cet objectif.

Author : Yessirath-Lai Damala

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Trends and Market Forces Shaping Small Community Air Service in the United States

Trends and Market Forces Shaping Small Community Air Service in the United States | AirportBox | Scoop.it

The Trends Analysis section of this report..., summarize how domestic air service has changed at America’s smaller airports over the last six years. The data reveal the following trends that will continue to shape small community air service for the rest of the decade:

Shirley de Silva's insight:

"Most likely, smaller airports will continue to go quiet, but not dark. Entrenched network carriers will likely not choose to exit many small markets en masse at the risk of losing that revenue to a nimbler competitor, although a regional jet pilot shortage as a result of current legislation would likely hasten the exit of network carriers from some small communities."   Authors ; Michael D. Wittman - William S. Swelbar

MIT International Center for Air Transportation

 

PDF Link : http://alturl.com/xq3uc

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"Airport Privatization Movement in the 21st Century"

"Airport Privatization Movement in the 21st Century" | AirportBox | Scoop.it

This paper examines airport privatization as a whole. Since airport privatization is so complex, this paper begins by laying out the fundamentals of airport privatization and the airport structure in the United States  

(U.S.). by Luis M. Camargo

Document Link : http://alturl.com/mqv58

Shirley de Silva's insight:

"Proponents of airport privatization argue that this policy aids the public sector by allowing them to relinquish having to operate an airport. This, in turn,

1) allows the public sector to concentrate on other more important public sector obligations,

2) it allows for the public sector

to tap into outside revenue/capital infusion and 3) it finally allows for a private sponsor to deliver better services to the airport users and the community." Luis M. Camargo, Southern Illinois University Carbondale

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Public space acoustics for information and safety. ICA 2013 Montreal

Public space acoustics for information and safety. ICA 2013 Montreal | AirportBox | Scoop.it

In such public-spaces as railway stations, airport terminal buildings, shopping arcade, etc., intelligible acoustic information is substantially needed as well as visual information. It is not only for announcements at ordinary times but for evacuation information at emergencies. In reality, however, there are many cases where the public address announcements are much deteriorated by reverberation and background noises in the spaces which results in poor aural intelligibility. In order to improve this kind of acoustic problems in public spaces, a comprehensive research is needed not only by building acoustics but also by speech science, electro-acoustics, signal-processing technology, and cognitive psychology. The acoustics research group in Chiba Institute of Technology, Japan, has been investigating this research topic these several years. In this presentation, the outline of this research and some of its outcome are introduced.

Hideki Tachibana

 

Shirley de Silva's insight:

 

The 21st International Congress on Acoustics will be held 2-7 June 2013 at the Palais des congrès in downtown Montréal.

FRIDAY MORNING, 7 JUNE 2013 , 7:55 A.M. TO 8:40 A.M.

 

Interdisciplinary: Plenary Lecture: Public Space Acoustics for Information and Safety

Invited Paper

8:00 am

5aID1. Public space acoustics for information and safety.

Tachibana H.

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Enhancing passenger experience in future air transport (VR-Hyperspace)

Enhancing passenger experience in future air transport (VR-Hyperspace) | AirportBox | Scoop.it
Enhancing passenger experience in future air transport (VR-Hyperspace)Transport - Research & Innovation - European Commission
Shirley de Silva's insight:

D’Cruz explains, “Air passenger comfort  studies generally focus on the physical aspects of the aircraft interior, like  seating, lighting, legroom. We are developing and testing computer-generated  illusions, based on recent studies in neuroscience and the psychology of  perception, to investigate whether these illusions enable a person to feel that  that they are in a more spacious, relaxing and engaging environment.”

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She's got a Ticket to Ride

She's got a Ticket to Ride | AirportBox | Scoop.it
Dame Vivienne Westwood has redesigned the iconic Virgin airline red uniform. The newly designed uniform is glamorous but practical, with 40s couture cuts and Saville Row tailoring. 'The Westwood' s...
Shirley de Silva's insight:

Westwood said of the collaboration with the airline: ‘My clothes have always got a very strong dynamic rapport with the body- they are very body conscious, they help you to look glamorous, more hourglass, more woman. I design things to help people to hopefully express their personality.’

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Developing Key Performance Indicators for Airports

Developing Key Performance Indicators for Airports | AirportBox | Scoop.it

"a set of airport key performance indicators, i.e. a set of measures that can be used to monitor and manage an airport, giving indications of the current state of the operations and suppo ..."

PDF Link :  http://alturl.com/2cc7h

Shirley de Silva's insight:

We have developed a set of Airport Key Performance Indicators, by selecting an initial set based on indicators previously suggested in the literature and letting airport managers rank these. Based on that ranking, we have handpicked a manageable number of indicators that can be used to monitor the airport and quickly get information when some process or area fails to live up to the desired standard. They can also be used for comparison with other airports (benchmarking) and for analyzing the development of the airport over time.

 

 Author T. Andersson Granberg, A. Oquillas Munoz

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Identifying optimal communication mix for strategic destination image formation

Identifying optimal communication mix for strategic destination image formation | AirportBox | Scoop.it

Identifying optimal communication mix for strategic destination image formation: a case study of Austria

Lisa Marie Assante  Southern Utah University

Sophitmanee Sukalakamala  Southern Utah University

Hsing Ivan Wen University of Hawaii at Manoa

Dorothy A. Knudson Henderson Hospitality Management, Inc.

PDF Link : http://alturl.com/ieuht

Shirley de Silva's insight:

Identifying information sources influential to travel decisions helps tourism planners strategically utilize resources to improve marketing efforts and create a strong destination image... The study examined image perceptions of Austria and what level of influence various information sources have on destination selection. Results indicated a more effective communication mix strategy can be developed to manage tourist destination image perceptions.

Authors: Lisa Marie Assante   Sophitmanee Sukalakamala  

Hsing Ivan Wen Dorothy A. Knudson

PDF Link : http://alturl.com/ieuht

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Marketing Plan for Almost@home Lounge - Airport

Marketing Plan for Almost@home Lounge - Airport | AirportBox | Scoop.it

Almost@home lounge is a unique concept at Helsinki Vantaa airport. In the lounge passengers can spend time before and between their flights. The lounge is designed to resemble a Finnish home. In the living room you can pick a book from the bookshelf and sit on the sofa. The kitchen offers quality, locally produced food varying from soups, salads and freshly baked bread and not to forget the healthy waters, beers and wines

Shirley de Silva's insight:

The marketing plan is created for the brand Almost@home for the years 2014-2015. The objectives for the marketing plan are given by the commissioning party and they are; first to find out new market segments for the lounge and second to find out how to communicate with the customers according to the brand

Author Vikman, Tiina

 

PDF Link : http://tinyurl.com/n8jz28z

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"Integrating Disabled Individuals into the Aviation Industry"

"Integrating Disabled Individuals into the Aviation Industry" | AirportBox | Scoop.it

" Access to certain aviation careers has been limited for people with disabilities".

 

Pdf link: http://goo.gl/vNYMj

 

Image of Suzi Duncan, creator of the Vision air hand control for pilots with lower limb disabilities, a Commercial Pilot & Flight Instructor who herself has a disability.

Shirley de Silva's insight:

Overall, the results suggest an increase of awareness and education for disabled individuals within the aviation industry is needed. Educational intervention may have the potential to provide transferable skills for disabled individuals, resulting in an increase in selfconfidence.

 Authors Derek Stewart John P. Young Bernard Wulle Jennifer Kirschner 

 

Pdf link: http://goo.gl/vNYMj

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Service Quality and Customer Satisfaction in the Airline Industry

Service Quality and Customer Satisfaction in the Airline Industry | AirportBox | Scoop.it

Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines

By David Mc. A Baker

Pdf Link : http://tinyurl.com/lasgy9b

Shirley de Silva's insight:

Researchers and practitioners are keenly interested in understanding what drives customer satisfaction, in part because studies find that customer satisfaction is an antecedent of increased market share, profitability, positive word of mouth, and customer retention (Anderson, Fornell, & Lehman 1994). Consistent with early conceptualizations of the "service concept" as a bundle of goods and services,

By David Mc. A Baker  http://tinyurl.com/lasgy9b

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Selling The Seat

Selling The Seat | AirportBox | Scoop.it

The article discusses the developments in the global airline industry, particularly on marketing. It focuses on the technological and other solutions on the issue of unsold seats for airlines, particularly on the need for airlines to implement solid business processes and distribution strategy.

AUTHOR : JENNER, GILLIAN Pdf Link : http://alturl.com/xh4xd

Shirley de Silva's insight:

Are airlines missing a trick? Is there some untapped revenue squirrelled away between unbundling and standard ancillary revenue activities at one end of the scale and revenue/yield management systems at the other?

 

Unsold inventory is a bane of the airline industry, but a number of solutions exist for carriers to claw back some of that lost revenue

AUTHOR : JENNER, GILLIAN Pdf Link: http://alturl.com/xh4xd

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Reduction of wildlife on Airport airfields through turfgrass selection

Reduction of wildlife on Airport airfields through turfgrass selection | AirportBox | Scoop.it

Aircraft collisions with wildlife are a major safety and economic concern for the aviation industry. Birdstrikes in particular are increasing due to rises in both the number of aircraft flights and the populations of several of the most hazardous bird species in North America.  Author : Kissane, Claire

Shirley de Silva's insight:

It is difficult to establish a turf area with identical attributes to that of an airport, so running experiments in airfields themselves is an important step in deciding which landscaping will reduce birds. Although collecting the data and sodding such widespread areas would be extremely expensive, the money spent on the study would be well worth the price if the results lead to saved lives. 

By Claire Kissane  PDF Link:  http://alturl.com/4vmr6

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Are Low Cost Carriers More Punctual?

Are Low Cost Carriers More Punctual? | AirportBox | Scoop.it

This paper aims at extending knowledge of the link between airline business models and service quality. It specifically asks whether low cost carriers (LCCs) are more punctual than traditional network carriers (TNCs).

Author: Becker, A.K.

Shirley de Silva's insight:

"In our literature review we found indication that LCC’s strong results may be embedded in the LCC business model. Most importantly, serving uncongested airports and routes is expected to lead to an OTP advantage compared to TNCs. As a reaction to that, we extended our statistical analysis towards a more formal regression analysis, controlling for airport variables as well as economic, logistical and weather variables"

Author: Becker, A.K.

 

Document Link : http://alturl.com/773oc

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Mood System and Transitivity of the Airlines Slogan

Mood System and Transitivity of the Airlines Slogan | AirportBox | Scoop.it

"Mood System and Transitivity of the Airlines Slogan A Comparison of National and Regional Airlines" | Sujatna | International Journal of English Linguistics

Shirley de Silva's insight:

"This study tries to investigate the mood system and transitivity on the fourteen national airlines slogan and forty regional airlines slogan. The findings indicate firstly, the mood system found in the both national and regional airlines are declarative and imperative mood."

Author Eva Tuckyta Sari Sujatna

 

Document link  :http://alturl.com/ey7it

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Airport Screening in Canada : Transportation Policy Like the Others?

Airport Screening in Canada  :                                   Transportation Policy Like the Others? | AirportBox | Scoop.it

This article uses the tools of policy analysis in order to demonstrate that understanding airport screening policy in link with other air transportation policies (such as airport economics policy, international air policy or air carrier ownership and control policy) highlights the core elements, rationales and logic behind the provision of screening services.

By Philippe  Villard

Shirley de Silva's insight:

"The tensions and dissensions arising around the issues of the cost, the administration and the efficiency of screening at the largest airports have the potential to grow and degenerate. Almost all industry stakeholders appear to demand some changes that can be implemented without changing nor the parameters of the frame of reference neither the current architecture of the security screening services provision system." Philippe  Villard

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CLEVER PLANNING KEEPS AIRPORTS ALOFT

CLEVER PLANNING KEEPS AIRPORTS ALOFT | AirportBox | Scoop.it

How airports can think ahead to reduce unavoidable problems "  Operational resilience involves focusing on 10 key areas. Successfully focusing on these will likely require substantial and often transformational changes to airports and their management, but all will make them better businesses

Shirley de Silva's insight:

"There are administrative factors that can be fully managed, but will have considerable impact on airports if ignored. These problems stem from a lack of collaborative planning, command and control, use of information and technology or dedication of resources, or from the failure to make continuous improvement to airport operations." and  "ensuring that resilience is a strategic priority for the airport. This is best done by making operational resilience a key part of the chief executive’s agenda and securing support from senior executives who can champion it constantly."

By Fadi Majdalani, Alessandro Borgogna, Marwan Bejjani

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Safety Versus Passenger Service: The Flight Attendants’ Dilemma

Safety Versus Passenger Service: The Flight Attendants’ Dilemma | AirportBox | Scoop.it

Safety Versus Passenger Service: The Flight Attendants’ Dilemma. The International Journal of Aviation Psychology: (2013).

Link PDF :  http://alturl.com/n3a6o

Shirley de Silva's insight:

The results of this study indicate that cabin crews are not able to complete all of their safety and security duties in a timely manner while achieving the performance standards specified by the carrier. The domestic flight data raise questions about staffing levels, particularly because the crew size on both aircraft had been reduced a few months earlier. Each of the domestic flight descriptions notes that, by the 10,000 ft chime, all of the flight attendants were behind in their safety and security duties. These results suggest that the domestic in-flight services might be too complex for the current size of the cabin crew 

 Authors :Diane L. Damos  , Kimberly S. Boyett  & Patt Gibbs

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"Let me show you the way to go home!"

"Let me show you the way to go home!" | AirportBox | Scoop.it

“The golden age in inflight service was your entertainment, people dressed up to travel. Today, it’s more for the masses. We view it as a bus in the skies today and we take safety for granted. “We have faster air travel. When there’s an hour delay, we have a melt down, we’re frustrated. It’s still pretty miraculous that this thing gets off the ground.

A flight attendant from a major US carrier, who wishes to remain anonymous says that the golden age never really existed. He said: “When I think of the golden age, I think elegance, safety and the full meal services. It was a glamourous profession but actually...

Shirley de Silva's insight:

Air travel in the 1950s and 1960s used to convey a sense of wonder and awe. It was glamourous and exciting. Hollywood stars would be photographed stepping out of an aircraft looking flawless despite having flown for hours across continents, over oceans. This era is often referred to as the “golden age” of flying.

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