"...automation is replacing most routine work...[leaving] customized work, which requires initiative, creativity and passion."
Valued work, and the environments in which it takes place, is becoming more complex. Professionals today are doing work that cannot be easily standardized.
...the optimal way to do work is to constantly probe the environment and test emergent practices...[which] are dependent on the cooperation of all workers [and]... the free flow of knowledge.
"In complexity, we can determine the relationship between cause and effect only in retrospect. ...[This] puts into question most of our management frameworks that require detailed analysis before we take action. It also shows that identifying and copying best practices is pretty well useless.
"In complex work environments, the optimal way to do work is to constantly probe the environment and test emergent practices. This requires an engaged and empowered workforce. Emergent practices are dependent on the cooperation of all workers (and management) as well as the free flow of knowledge.
"Work in complex situations requires a greater percentage of implicit knowledge,...Research shows that sharing complex knowledge requires strong interpersonal relationships. But discovering innovative ideas usually comes through loose social ties. Organizations need both, and communities of practice can help to connect tight work teams with loose social networks.
...this new world of work needs individuals who are adept at sense-making. One framework for this is personal knowledge management."
The most effective learning in the new world of work will be when engaged individuals, working out loud, share their knowledge. Training and education will remain inputs, but minor ones.
See the other ScoopIt featuring and earlier post from the same author: Pushing and Pulling Tacit Knowledge
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Via Jim Lerman, midmarketplace