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Démarrer le lean at Lean & SI – Lean IT

Démarrer le lean at Lean & SI – Lean IT | Agile & Lean IT | Scoop.it
Communauté Lean & SI (Institut Lean France – Telecom ParisTech)
Dominique DE PREMOREL's insight:

Les promesses du lean ont tout pour séduire les acteurs de l'informatique. Mais par où commencer pour faire du lean ? Pierre Pezziardi partage ici sont expérience lean informatique dans le help desk :

- le lean commence par avoir l'obsession du client

- le feedback comme élément clé du lean

- l'idéal de service

- la clé : son implication dans le PDCA

- Résultats : les détails qui comptent

Retrouvez-le également à la conférence Lean IT Summit 2013 : http://www.lean-it-summit.com/ ;

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For Continuous Improvement, Put the PDCA Principle to Work

For Continuous Improvement, Put the PDCA Principle to Work | Agile & Lean IT | Scoop.it

Look up W. Edwards Deming on the Internet and you will learn that he revolutionized manufacturing practices If you’re a small business owner  there’s a concept Deming popularized that you can apply. It’s called PDCA, for plan / do / check /act. It’s a way to improve the processes a company implements by making sure those processes produce ever-better outcomes. Let’s say you want to increase profitability by doing three things: Schedule better, train current field employees, and make sure all materials are on the job when needed. So you write a six-week plan calling for you to buy and learn a scheduling program, set up an on-site training to train workers, and start ordering materials four days ahead of needing them. Suppose you did all those things. Congratulations: You accomplished the “Plan” and “Do” parts of PDCA.


The key to success in PDCA lies in the last two components: check and act. This cycle is repeated continuously as the company matures and different problems arise. That’s why Deming’s PDCA cycle also is called “continuous improvement.”


Via Ashok Ramachandran
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Ashok Ramachandran's curator insight, March 8, 2013 7:01 PM

Everyone wants to improve things. But, here is a scientific approach that will allow you to figure out what works and make that a part of your new way of doing business.