It was an emergency, the older woman told a hospice worker in a phone call in the middle of the night. Her husband wasn’t doing well and someone needed to come and check on him.
For more than an hour, the woman waited nervously on the couch in the couple’s assisted living apartment, expecting a response. Then she picked up the phone and called again. This time, the hospice worker said she had asked an aide in the couple’s assisted living facility to follow up. Why the aide hadn’t come yet, the hospice worker didn’t know.