Accounts Receivable
12 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Rescooped by Audrey Poulsen Cooper from Healthcare and Technology news
Scoop.it!

Analytics, portals can help collections | Healthcare IT News

Analytics, portals can help collections | Healthcare IT News | Accounts Receivable | Scoop.it

As more new patients come into the healthcare system, savvy providers are seeing opportunities to develop better relationships with the hope that it will translate to greater bill collection success.

"The best strategy to boost relationships with patients is to begin the financial conversation at the earliest appropriate opportunity," said Sandra Wolfskill, director, healthcare finance policy, revenue cycle MAP, HFMA.


"For scheduled patients, that means explaining prices and patient financial obligations prior to service," she added. "For all other patients, once the provider knows the patient will have a financial responsibility for the current visit or service, start the conversation and give the patient information and options."

Many providers now offer patient portals instead of the traditional mailed statement and return envelope option.


Wolfskill suggested hospitals employ analytical tools to identify the propensity of self-pay patients to pay what they owe.

"Likewise, employ analytical tools to stratify the self-pay receivables to identify the propensity to pay for these accounts," she said. "Focus work activities where needed, recognizing that a 'one size fits all' approach is not necessarily the most effective nor the best use of resources approach. Use a variety of tools and offer electronic tools to patients for paying bills."

According to Andrew Adams, senior manager at the Advisory Healthcare practice, Ernst & Young, the process is ripe for innovation for both patients and providers alike.

"It’s an area that could use some innovation," Adams said. “I think that you’ll see some increased training of individuals who deal with these issues, and learning from other industries on how to provide an outstanding service.”

Adams said hospitals are looking to streamline the payment process as much as possible by making it self-service to allow outpatients to pay on their own time and how they want to do it.

“[Hospitals will] employ more technology to make interaction between patient and provider easier and less costly,” said Wolfskill. “More smartphone applications to streamline the process will probably come online as applications are developed for the commercial world and migrated into the healthcare arena.”

David Hampshire, managing director, Navigant Healthcare, agrees and said he sees less and less human touch in the process.

"I believe there is improvement on the horizon from a technology perspective; i.e. kiosks, iPads to improve the patient experience as they fill out the paperwork," Hampshire said.

 


Via Technical Dr. Inc.
Audrey Poulsen Cooper's insight:

Patient Portals are a great improvement to the patient billing experience. One that has been needed within the Healthcare industry for a long time.  I hope to see credit options, patient estimate after insurance, billing itemizations and dispute options included within the patient portal in the future.

more...
No comment yet.
Rescooped by Audrey Poulsen Cooper from crystal
Scoop.it!

N.D. hospitals need help in screening for bad debt : Energy News

N.D. hospitals need help in screening for bad debt : Energy News | Accounts Receivable | Scoop.it
Hospitals and clinics in the 17 oil- and gas-producing counties, and nearby health care facilities, have been straining under bad debt loads.

Via crystal rosa
more...
No comment yet.
Scooped by Audrey Poulsen Cooper
Scoop.it!

CFOs must 'rev' up for 2014 - Healthcare Finance News

CFOs must 'rev' up for 2014 - Healthcare Finance News | Accounts Receivable | Scoop.it
Healthcare Finance News CFOs must 'rev' up for 2014 Healthcare Finance News To be sure, the next year will be a busy one for all involved in healthcare finance, between handling the influx of patients newly insured under the Affordable Care Act,...
more...
No comment yet.
Rescooped by Audrey Poulsen Cooper from seo India
Scoop.it!

Debt collection agenc

Debt collection agenc | Accounts Receivable | Scoop.it

There are several agencies that offer the debt collection services but scrutinizing the best one among all of them is very vital. Therefore hire the best debt collection agency using more in depth knowledge.

 

 


Via sonu kumars
more...
No comment yet.
Rescooped by Audrey Poulsen Cooper from miscellaneous
Scoop.it!

Further Crackdowns On Abusive Debt Collectors: FTC Issues Fines And Steps Up FDCPA Enforcement To Protect You

Further Crackdowns On Abusive Debt Collectors: FTC Issues Fines And Steps Up FDCPA Enforcement To Protect You | Accounts Receivable | Scoop.it
Consumers who are deep in debt have enough to worry about without being continuously harassed by debt collection companies. According to federal data, there are around 30 million Americans that hav...

Via LeslieGrace
more...
No comment yet.
Scooped by Audrey Poulsen Cooper
Scoop.it!

Changes to the FDCPA That Will Redefine Debt Collection

Changes to the FDCPA That Will Redefine Debt Collection | Accounts Receivable | Scoop.it
There are a number of Congressional efforts underway to amend the Fair Debt Collection Practices Act (FDCPA). But the first changes in the rules governing debt collectors are not likely to come from legislative fixes.
more...
No comment yet.
Scooped by Audrey Poulsen Cooper
Scoop.it!

Conflicting Decisions Cloud TCPA: Caution Is the Safest Route ...

Conflicting Decisions Cloud TCPA: Caution Is the Safest Route ... | Accounts Receivable | Scoop.it
On October 16 of this year new regulations implementing the Telephone Consumer Protection Act (TCPA) took effect, prohibiting the use of an auto-dialer in outbound telemarketing calls and texts to a mobile telephone ...
more...
No comment yet.
Scooped by Audrey Poulsen Cooper
Scoop.it!

Rural health centers utilize tax credit program to expand primary care services - Healthcare Finance News

Rural health centers utilize tax credit program to expand primary care services - Healthcare Finance News | Accounts Receivable | Scoop.it
Healthcare Finance News Rural health centers utilize tax credit program to expand primary care services Healthcare Finance News “At the time, in 2003 and 2004, there wasn't much funding for healthcare in our area, but there was for economic...
more...
No comment yet.
Rescooped by Audrey Poulsen Cooper from Mobile News, Mobile Marketing and More
Scoop.it!

TCPA petition filed with FCC to support mobile messaging - Mobile Marketer - Columns

TCPA petition filed with FCC to support mobile messaging - Mobile Marketer - Columns | Accounts Receivable | Scoop.it

Via Alexander Bakoulis
more...
No comment yet.
Scooped by Audrey Poulsen Cooper
Scoop.it!

CHS-HMA merger creates healthcare behemoth - Healthcare Finance News (blog)

CHS-HMA merger creates healthcare behemoth - Healthcare Finance News (blog) | Accounts Receivable | Scoop.it
CHS-HMA merger creates healthcare behemoth
Healthcare Finance News (blog)
Community Health Systems, Inc. completed its $7.6 billion acquisition of Health Management Associates on Monday.
more...
No comment yet.