"The way you feel about your preparation is as important a factor as the actual preparation. Some people do reasonably well with no preparation time. But the vast majority do better when they've had time to prepare. "
"When presenting our case, every person – every company – must be clear on all the key selling points around what they have to offer. These key points are like aces in a card game. You need them to win."
"Conflict stirs up strong emotions. When they are not managed well, these emotions can fester and lead us to respond in very destructive ways. One such response is retaliation or getting even with the other person."