"Conflict stirs up strong emotions. When they are not managed well, these emotions can fester and lead us to respond in very destructive ways. One such response is retaliation or getting even with the other person."
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Craig E. Runde,Tim A. Flanagan's Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams
Recommended by www.cogbooks.com, the leader in adaptive learning for executive education and leadership. Via Robert Delete the scoop?
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