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Rescooped by juandoming from Jay Cross onto A New Society, a new education! |
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Do We Need Evolutionary Or Revolutionary Change in Management?
Steve Denning nails it. It will take revolution to shift organizations from an internal focus to a customer focus, from working to make money to working to delight customers.
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Ciclo: Ciencia en tiempos de recesión. Via El Lur Delete the scoop?
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