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Rescooped by juandoming from Jay Cross onto A New Society, a new education! |
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Do We Need Evolutionary Or Revolutionary Change in Management?
Steve Denning nails it. It will take revolution to shift organizations from an internal focus to a customer focus, from working to make money to working to delight customers.
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Jenny Pesina's comment,
July 31, 2012 6:23 AM
Great post - thanks, Ana Cristina! Many sub-themes within each of these main quesions. Lots of food for thought!
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