70:20:10
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Customer Service: Quality Encourages Quantity!

“Quality is better than quantity”. Although this statement stands true in many situations, in regard to customer service, quality encourages quantity.
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Customer Service

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70:20:10 A skills development pathway | Odyssey

70:20:10 A skills development pathway | Odyssey | 70:20:10 | Scoop.it
Is there a ‘best way’ to help a workforce learn new skills that will make them more productive? An increasingly popular model being adopted in response to thi
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Charles Jennings | 70:20:10 Forum | Workplace Performance: Social & Workplace Learning through the 70:20:10 Lens

Charles Jennings | 70:20:10 Forum | Workplace Performance: Social & Workplace Learning through the 70:20:10 Lens | 70:20:10 | Scoop.it
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Should your CEO be Chief Learning Officer ... or should your CLO be the CEO? | TrainingZone.co.uk

Should your CEO be Chief Learning Officer ... or should your CLO be the CEO? | TrainingZone.co.uk | 70:20:10 | Scoop.it
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While I think that people development is too important to be left to L&D professionals alone, it is also too important to be left to amateurs – however well meaning or however far up the greasy pole they've been able to climb.

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What is 70:20:10 Learning and Why Should I Care?

What is 70:20:10 Learning and Why Should I Care? | 70:20:10 | Scoop.it
70:20:10 learning is based on observations of how people actually learn in the workplace - the theory has implications for workplace performance.
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The challenge of L&D and HR professionals is to enable informal learning as well as formal learning opportunities. This shifts the role from one of training development and management to “learning ecosystem impresario.” In informal learning, people seek and supply much of the content themselves. The question is how to harness and direct this activity so that it is effective, easy to use, and job performance-enhancing?

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70:20:10 Training Model

This is a brief overview of the 70-20-10 training model, which (basically) says you need to do other things in the workplace for staff to learn successfully,...
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70:20:10 - Learning Series

Participate in more learning at the NGO Learning Centre: http://ngolearning.com.au/ 70:20:10 blog post here: http://ngolearning.com.au/702010-how-can-i-do-it/
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The Learner, 70:20:10 and Customer Experience

The Learner, 70:20:10 and Customer Experience | 70:20:10 | Scoop.it
More so than in other efforts learning demands a careful balance of content and context. Many courses or projects chock a block with great information never quite achieve the results intended becau...
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The 70:20:10 L&D Model for Developing a High-Performing Workforce - Learnnovators - Bringing INNOVATION to E-LEARNING

The 70:20:10 L&D Model for Developing a High-Performing Workforce - Learnnovators - Bringing INNOVATION to E-LEARNING | 70:20:10 | Scoop.it
We believe that the 70:20:10 framework is going to evolve further to play a major role in organizational learning in workplaces around the world. Here are our predictions on the future of the model based on present trends:
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A Third Reason Coaching Should Be Your Number One Development Strategy - TrainingZone.co.uk (blog)

A Third Reason Coaching Should Be Your Number One Development Strategy - TrainingZone.co.uk (blog) | 70:20:10 | Scoop.it
A Third Reason Coaching Should Be Your Number One Development Strategy TrainingZone.co.uk (blog) You may recognise that this approach is derived from a concept known as 70:20:10 based on research by McCall, Eichinger and MLombardo at the Center for...
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70:20:10 - a model approach for learning? | Personnel Today

70:20:10 - a model approach for learning? | Personnel Today | 70:20:10 | Scoop.it
Every so often a new "flavour of the month" comes along in learning and development (L&D) - and one of the hottest topics among training professionals
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The one thing that trumps drive when it comes to great leadership | TrainingZone.co.uk

The one thing that trumps drive when it comes to great leadership | TrainingZone.co.uk | 70:20:10 | Scoop.it
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70:20:10 - Seize the seventy | TrainingZone.co.uk

70:20:10 - Seize the seventy | TrainingZone.co.uk | 70:20:10 | Scoop.it
As you know, 70% of learning happens while we're working. David Robertson gives us some advice on how best to capture the process.
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Charles Jennings | 70:20:10 Forum | Workplace Performance: Learning is Behaviour Change: why is it often so hard to help it happen?

Charles Jennings | 70:20:10 Forum | Workplace Performance: Learning is Behaviour Change: why is it often so hard to help it happen? | 70:20:10 | Scoop.it
michelledodd's insight:

People often get confused between ‘remembering’ and ‘learning’.


 if we want to support learning effectively and engender behaviour change, then we need to create environments where emotional responses, rich experiences and social learning are at the forefront. Old-fashioned content-centric training models away from the workplace simply don’t help terribly much.

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The 70/20/10 of Leadership Development (or Aussies vs Kiwis)

Learn how the Center for Creative Leadership and other top organizations use the 70/20/10 principal to develop leaderships.
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Charles Jennings | 70:20:10 Forum | Workplace Performance: 70:20:10 - A Framework for High Performance Development Practices

Charles Jennings | 70:20:10 Forum | Workplace Performance: 70:20:10 - A Framework for High Performance Development Practices | 70:20:10 | Scoop.it
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70:20:10 – has the model had its day?

The 70:20:10 model was origionally identified for manager development in the autocratic 1980s, Is the 3-33 model a better fit for a collaborative society?
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Online training can support self-directed learning

Online training can support self-directed learning | 70:20:10 | Scoop.it

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formal learning, such as online courses, needs to relate to what actually goes on in the workplace to be most successful.

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The 70:20:10 L&D Model for Developing a High-Performing Workforce - Learnnovators - Bringing INNOVATION to E-LEARNING

The 70:20:10 L&D Model for Developing a High-Performing Workforce - Learnnovators - Bringing INNOVATION to E-LEARNING | 70:20:10 | Scoop.it
We believe that the 70:20:10 framework is going to evolve further to play a major role in organizational learning in workplaces around the world.
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