21st Century Leadership
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Find the Coaching in Criticism

Find the Coaching in Criticism | 21st Century Leadership | Scoop.it

You may think that there are a thousand ways in which feedback can push your buttons, but in fact there are only three, say these two negotiation teachers from Harvard Law School. Feedback -- whether justified or not -- is hard to judge impartially when it doesn’t square with what you think is true, when you don’t trust the person providing it, or when it threatens your basic sense of yourself. ....


Via Patricia Clason, Bob Cowper, Amy Melendez
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Patricia Clason's curator insight, February 9, 2014 10:42 AM

These tips for receiving feedback can be so valuable for anyone who is sensitive to criticism - and those who are carrying emotional wounds, like PTSD, can be hyper-sensitive. 

Amy Melendez's curator insight, March 11, 2014 4:04 PM

From the article: "Your growth depends on your ability to pull value from criticism in spite of your natural responses and on your willingness to seek out even more advice and coaching from bosses, peers, and subordinates. They may be good or bad at providing it, or they may have little time for it—but you are the most important factor in your own development. If you’re determined to learn from whatever feedback you get, no one can stop you."

Graeme Reid's curator insight, March 18, 2014 7:01 PM

Receiving feedback is never easy, but here are some tips to handle it more constructively.

21st Century Leadership
Leadership and Encouragement for the 21st Century
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27 Ways To Assess Background Knowledge

27 Ways To Assess Background Knowledge | 21st Century Leadership | Scoop.it
27 Ways To Assess Background Knowledge

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Should You Use Net Promoter Score as a Metric?

Should You Use Net Promoter Score as a Metric? | 21st Century Leadership | Scoop.it
Although the simplicity of net promoter score is appealing, the metric has limited support from academics.

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What does neuroscience say about how and why people learn?

What does neuroscience say about how and why people learn? | 21st Century Leadership | Scoop.it

In this series, originally posted on our sister site TrainingZone, we look at a number of myths which have grown up around good learning strategy and design and take the findings from neuroscience to confirm or bust them. This series is drawn from the book Brain-savvy Business: 8 principles from neuroscience and how to apply them. Jan is giving away 20 books, one to each reader who contributes a short example of how they will use the ideas in the series or of how they have applied neuroscience to learning.


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The Nine Box Grid: What’s the impact on employee engagement?

The Nine Box Grid: What’s the impact on employee engagement? | 21st Century Leadership | Scoop.it
Whilst the Nine Box Grid has become a popular way of trying to identifying an organisation’s future talent, the impact of this on employee engagement is a relatively underexplored question.

When managers are asked to rate their staff on the Nine Box Grid, the majority tend to place their staff in the top right of the grid; the 'future talent' boxes. Managers, it would appear, are aware of the potentially demotivating impact of being placed outside these boxes.

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Leadership “Harem” Style

Leadership “Harem” Style | 21st Century Leadership | Scoop.it
Harem management was a type of leadership that fostered a strong undercurrent of political influence. It is synonymous with the politicisation of some organisations, where various shadow individuals or groups compete fiercely for power. Harems were often directed behind the scenes by a sultan’s female relatives, particularly the all-powerful mother, known as the Valide Sultan. And then there were the eunuchs. They could be lowly servants, or rise to become third in command after the Sultan and the Grand Vizier; and often had the trust, and the ear, of the sultan.

Reflecting on his own predicament, Edward could see how his CEO obtained some benefits from this harem-oriented way of running Serail Corporation. Why should he get rid of a person if he or she had still some use? Why annoy them by taking them off the executive committee?

While the CEO paid lip service to the advantages of teamwork, he clearly preferred working with members bilaterally. They all liked to have a direct reporting relationship with their boss. By keeping the roles of the people reporting to him ambiguous, he was assured that the information he needed would flow up. In addition, by keeping his “harem” he had reserves at hand in case one of the harem members became fed up with the situation. In the meantime, everyone in the company would be at his beck and call, vying for his attention.

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David Hain's curator insight, May 13, 5:10 AM

Useful piece form Kets De Vries on the dysfunctionality of harem leadership and how to spot it.

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The Importance of Meaning in the Workplace

The Importance of Meaning in the Workplace | 21st Century Leadership | Scoop.it
The ADP Research Institute recently completed its 2016 Evolution of Work study, which analyzed key factors transforming the global workplace. They identified five basic human needs that today’s workers are looking for: freedom, knowledge, stability, self-management and meaning.

Most businesses understand the importance of providing stability and learning and development opportunities. But that doesn’t always factor in the need for meaning, freedom and self-management. As leaders of a global workforce, it’s essential that we provide these values in order to build a team of great employees who are enthusiastic about their work and workplace.

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David Hain's curator insight, May 10, 9:20 AM

Socualising meaning - arguably the key role of leaders in the VUCA world?

Ron McIntyre's curator insight, May 11, 11:01 AM

Some excellent points being made in this article.

Sally Wilson's curator insight, May 23, 8:09 AM
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How Prioritizing Spirituality Made Me Better At My Corporate Job

How Prioritizing Spirituality Made Me Better At My Corporate Job | 21st Century Leadership | Scoop.it
Being a spiritual woman in a corporate world—and practicing meditation on a daily basis—has taught me certain things about how to survive and thrive in today's modern workplace. Here's what I've learned over the years, and my advice on how to use mindfulness to your personal and professional advantage.

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Ivon Prefontaine's curator insight, May 13, 10:03 AM
Who we are away from work informs who we are at work. Mindfulness is part of who we are as a person.
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Want to be a better leader? Observe more and react less | McKinsey & Company

Want to be a better leader? Observe more and react less | McKinsey & Company | 21st Century Leadership | Scoop.it

Most time-strapped executives know they should plan ahead and prioritize, focus on the important as much as the urgent, invest in their health (including getting enough sleep), make time for family and relationships, and limit (even if they don’t entirely avoid) mindless escapism. But doing this is easier said than done, as we all know—and as I, too, have learned during years of trying unsuccessfully to boost my effectiveness.

In my case, I stumbled upon an ancient meditation technique that, to my surprise, improved my mind’s ability to better resist the typical temptations that get in the way of developing productive and healthy habits. Much in the same way that intense, focused physical activity serves to energize and revitalize the body during the rest of the day, meditation is for me—and for the many other people who use it—like a mental aerobic exercise that declutters and detoxifies the mind to enhance its metabolic activity.


Via The Learning Factor, Roger Francis, Roy Sheneman, PhD, Ivon Prefontaine
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Ines Bieler's curator insight, April 5, 8:42 AM

Overloaded executives need coping mechanisms. This personal reflection shows how meditation can help.

rodrick rajive lal's curator insight, April 7, 2:28 AM
Manish has writtern a wonderful article that suggests how one can be a better leader. While the adage, observe more react less is true, the means of doing this would require not reacting immediately, or even postponing decision making for another day. Meditating, relaxing by taking a break, and I guess 'sleepiong over the problem could be a great help.  It has been noticed that knee-jerk reactions to e-mails and other correspondences might cause more harm than good!
rodrick rajive lal's curator insight, April 7, 2:35 AM
Manish states very clearrly that it is not a good idea to react immediately to e-mails and make immediate decisions. Sometimes it is better to 'sleep over' over the problem! Taking a vacations before making a decision might help too!
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Why Employees Don't Trust Their Leadership

Why Employees Don't Trust Their Leadership | 21st Century Leadership | Scoop.it
Of 33,000 workers globally, one in three said they don't trust their employer. What gives?

Via donhornsby, Bobby Dillard, Ivon Prefontaine
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donhornsby's curator insight, April 7, 10:37 AM
(From the article): One in three people don’t trust their employer. That’s according to the new Edelman "Trust Barometer", a survey of 33,000 people in 28 countries about trust in the workplace.

 Among the other notable findings, trust decreases down an organization’s hierarchy: 64% of executives, 51% of managers, and 48% of rank and file staff say they trust their organizations, and employees say they trust peers more than CEOs when it comes to company information. Right now, many workers have their choice of jobs that boast high earnings and a range of career opportunities. To stay competitive in the war for talent, most employers are offering a full complement of benefits and perks as well as beefing up their efforts to engage workers through inclusion initiatives. Indeed, many employees among the Top 100 Great Places To Work reported being satisfied with their jobs, but also having a high level of trust for their companies.

 That’s obviously not the case everywhere, according to the Edelman Trust Barometer. The survey revealed gaps between factors that employees rate as important for building trust and how their leaders rated based on those attributes.
Ivon Prefontaine's curator insight, April 7, 11:21 PM
When we conflate management and leadership, treating them as the same thing, we make the mistake of missing what leading is. It cannot be defined, but, when we see it, we recognize it.
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Slaying the Procrastination Demon in Your Organization 

Slaying the Procrastination Demon in Your Organization  | 21st Century Leadership | Scoop.it
What Really Lies Behind the Procrastination?

Via donhornsby, Ivon Prefontaine
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donhornsby's curator insight, May 12, 9:46 AM
(From the article): So, how do you slay the procrastination demon in your organization? As a leader, you must help people overcome any fear that may be preventing them from taking action. Teach them to block tasks together, scheduling small chunks of time where they allow for brief periods of distraction before getting back on task without interruption. Clearly communicate direction to your employees, work together to develop a plan that is broken down into milestones, and then hold people accountable for sticking to the plan. Don’t allow important tasks to get buried underneath layers of busy work. Help employees to recognize when procrastination has become a habit. Set clear objectives and timelines to keep employees on task and on target. Educate employees and managers about the symptoms, causes, and consequences of persistent procrastination. Has it become a habit? Get started today and slay the demon.
Ivon Prefontaine's curator insight, May 12, 10:58 AM
There is a need to be attentive and present to the task at hand. In a world filled with distractions, it is easy to become sidetracked.
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Managers and workers disagree completely about what makes a good office culture

Managers and workers disagree completely about what makes a good office culture | 21st Century Leadership | Scoop.it
What does it take to create a great workplace culture? If you ask managers, employees, and human resource professionals, you’re bound to get very different answers, according to a new employee engagement survey by Kronos, a workforce management cloud software company based in Chelmsford. In an online questionnaire, Kronos asked over 1,800 workers separated into three groups — HR professionals, …

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Ivon Prefontaine's curator insight, May 11, 10:40 AM
We talk about culture as it is something that is easily formed. Leading is important in this forming. Managers are not leaders.
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What seven factors make companies more productive and employees happier?

What seven factors make companies more productive and employees happier? | 21st Century Leadership | Scoop.it
Everything you need to know about What seven factors make companies more productive and employees happier?

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Why Is Social Maturity So Important For Businesses? | Audiense

Why Is Social Maturity So Important For Businesses? | Audiense | 21st Century Leadership | Scoop.it
 
“You know a medium has attained maturity when you have to start paying for it”
Joe Edwards, Digital and Social Director, MOI Global.

 
A growing number of successful businesses with a sophisticated advertising strategy are seeing value in Twitter Ads. However, the important question is whether your business – whether brand or agency – is socially mature? Only 21% of leaders understand the potential value of social media, while only 36% of organisations do not measure returns on social media investments. Those are low numbers. If your social marketing strategies tie straight into larger multi-channel marketing efforts, you’re on the right scale of social maturity. So where are you on the social maturity scale and how can you move forward?

Why do you need to be socially mature?

Let’s begin with asking why social maturity is important in today’s data-driven world. Most marketers today realise that social media is an essential part of their “marketing strategy toolkit” but they go ahead without a clear business objective. This automatically results in unclear social media value and the lost opportunity of a full and complete picture of customers. Social media and the data that is obtained with it must be used in conjunction with other marketing efforts to optimise customer experience and brand awareness. The bottom line is, to have a fully mature social environment, you can’t let your data sit in silos. Especially if you spend significantly on online advertising and use multiple data sources.

So how can you be a socially mature organisation, and what does it entail?

Firstly, connect all your data points. With Twitter being an open network, there is a massive amount of data you can get about your audience. Not just to inform your Twitter strategy, but social media and overall marketing strategy. Use a DMP (Data Management Platform) for data collection and targeting if you’re spending large amounts on advertising. On a related note, ensure that your email database is connected to Twitter. You will then be able to target this segment of audience based on things like their personality.
 
For instance, target a segment of your audience that is most likely to retweet. Or uncover the personality of any audience to see how they’re likely to respond to your advertising using cognitive computing software. If you’re a brand that is looking to sponsor a sports team, look at the affinities and interests your audience has to see which team to best sponsor. Similarly, if you’re a brand looking to advertise in a news publication, you could easily look which publication your Twitter audience have an affinity with to ensure that you maximise your media planning spend. This social intelligence can seriously impact your cross-channel communication, and most definitely in a positive way.
 
With this kind of advanced analytics and cross channel management in your pocket, customer information will get more enriched – the first steps in having a socially mature business.

Are you socially mature? Here are some signs:

– Are you using social data to inform your larger marketing strategy?
– Do you use advanced targeting and deep segmentation for Twitter Advertising?
– Are you looking to increase social spend?
– Are you looking to expand your social tool portfolio?
– Is audience insight from ALL data sources imperative to your marketing efforts?

A Social Maturity Scale

The social maturity scale by Gartner below shows the various stages that businesses hover around until they get to the ‘optimizing’ stage.
 

Gartner’s Social Marketing Maturity Model
 
Where are you on the scale? Let us know in the comments below.
 

Via Fred Zimny
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Elevate Your Brand of Leadership & Get Promotion Ready

Portion of a Keynote on the "Build & Harness Your Personal Brand for Success, Leadership & Promotion."
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Designing service

Designing service | 21st Century Leadership | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @serve4impact

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 




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Sneaky's comment, June 25, 2015 10:42 AM
super article
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The Workplace as an Experience: Three New HR Roles Emerge

The Workplace as an Experience: Three New HR Roles Emerge | 21st Century Leadership | Scoop.it
What will “the new normal” look like for how companies source, develop, and engage employees? It has been seven years since McKinsey coined the phrase “the new normal,” referring to the fundamental changes in the business landscape following the recession of 2008. Melis / Shutterstock.com The New Focus on The Employee Experience Human [...]

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Leadership: Assessing Organizational Health

Leadership: Assessing Organizational Health | 21st Century Leadership | Scoop.it
Leadership in a business context is challenging because its effectiveness depends not just on a leader’s key traits but also on organizational decision making, competitive forces and constantly changing external situation. On the other hand, people want to work in healthier organization cultures

Via Marc Wachtfogel, PhD, Roger Francis
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Saramesss's curator insight, May 19, 2:40 PM
Salud organizacional
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Set Boundaries to Support, Not Defend, Your Standards

Set Boundaries to Support, Not Defend, Your Standards | 21st Century Leadership | Scoop.it

I have recently resumed coaching an exceptional leader after a six-month break. In our first post-break coaching call, she updated me on some significant changes she has made at work. In a nutshell, she has achieved clarity on standards for herself and her team. To uphold these standards she has eliminated unproductive meetings and is no longer accessible to her team members around the clock.


However, in our conversation she didn’t lead with her standards. Instead, she questioned her boundaries. She was uncomfortable because she had always heard that boundaries are needed to keep other people away—and that weak people had weak boundaries and pushy people had pushy boundaries.


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Radical Wisdom for a Company, a School, a Life

What if your job didn’t control your life? Brazilian CEO Ricardo Semler practices a radical form of corporate democracy, rethinking everything from board meetings to how workers report their vacation days (they don’t have to). 


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Hector Cortez's curator insight, March 23, 12:19 AM

Required viewing to make you think, even if you don't go a quarter as far as Semler has!

David Hain's curator insight, May 14, 6:35 AM

All leaders should review Semlers work, even if they disagree with it!

Ivon Prefontaine's curator insight, May 14, 10:23 AM
His book Maverick is a great read. He proposes sitting together, talking with each other, and listening to each other. The corporate rules are 21 captioned cartoons.
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What the Greatest Coach Can Teach Us

What the Greatest Coach Can Teach Us | 21st Century Leadership | Scoop.it
As a former high school English teacher, John Wooden always thought of himself as a teacher rather than a coach, and the basketball court was his classroom. He championed teaching, believing that it contributes more to society than any other profession. His teams dominated college basketball throughout the 1960s and 70s, accomplishing an incredible run of 10…

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Ivon Prefontaine's curator insight, May 13, 6:11 PM
John Wooden's book They Call Coach is a worthwhile read for teachers, parents, and coaches. What could supposed leaders learn from this great coach and person?
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Leadership and Trust | Leadership Learning Community

Leadership and Trust | Leadership Learning Community | 21st Century Leadership | Scoop.it
Trust comes up a lot these days in conversations about leadership, and especially in conversations about networks.  Recently I heard it mentioned numerous times in a recent SSIR webinar, The Network Leader Roadmap, definitely worth a listen.

Via Anne Leong, Pavel Barta, Ivon Prefontaine
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Ivon Prefontaine's curator insight, April 8, 9:51 AM
When we have organizations that are focused on management and conflate leadership with management, control becomes a necessity. Listening to people and supporting them are important in organizations.
Ivon Prefontaine's curator insight, May 13, 10:00 AM
Joseph Stiglitz links a decline in trust to staggering inequality (from the post). For example, although they are teachers, school managers and executive elevate themselves beyond classroom teachers and distance themselves for those experiences.
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New Study Links Meditation To Wisdom

New Study Links Meditation To Wisdom | 21st Century Leadership | Scoop.it
A new study has found an association between meditation and wisdom.

Researchers with the University of Chicago’s Department of Psychology have found that meditation, and physical practices such as ballet, might lead to increased wisdom. The study, “The Relationship between Mental and Somatic Practices and Wisdom,” was published in PLOS ONE.

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David Hain's curator insight, March 16, 6:23 AM

Is the mystery of wisdom about to be revealed? And isit  that surprising that it should be associated with holistic and reflective practices?

Ivon Prefontaine's curator insight, March 16, 1:04 PM

Is the mystery of wisdom about to be revealed? And isit  that surprising that it should be associated with holistic and reflective practices? What people involved in spirituality have known for centuries is becoming mainstream.

Ricard Lloria's curator insight, March 17, 2:44 AM

Is the mystery of wisdom about to be revealed? And isit  that surprising that it should be associated with holistic and reflective practices?

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15 Essential Leadership Books to Grow New Leaders - Great Results Teambuilding

15 Essential Leadership Books to Grow New Leaders - Great Results Teambuilding | 21st Century Leadership | Scoop.it
This is a list of books I have recommended - the ones I would argue are the 15 essential leadership books to grow new leaders

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New Research Shows Why Focus On Teams, Not Just Leaders, Is Key To Business Performance - Forbes

New Research Shows Why Focus On Teams, Not Just Leaders, Is Key To Business Performance - Forbes | 21st Century Leadership | Scoop.it
Deloitte just launched a study of people challenges in business, Deloitte Human Capital Trends 2016, and the results were striking. Among the 7,000+ companies who responded (in over 130 countries), the #1 issue on leaders minds is "how to redesign our organizational structure" to meet the demands of the workforce and business [...]

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10 Steps for Ensuring You Don't Set Your Leaders Up to Fail

10 Steps for Ensuring You Don't Set Your Leaders Up to Fail | 21st Century Leadership | Scoop.it
When you promote top performers to first-time leadership positions, they are faced with major changes. Prepare them with ten components for leadership success.

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