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Retail Banking Innovation Playbook Asia-Pacific: Trends and Drivers, Innovation, Products, Channels, Processes

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Synopsis

• This report will help banks to identify the trends and developments in retail banking in 2012.
• The report drills deep into three key areas: retail banking channels, payments and processes/operations.
• The report showcases over 150 best practice examples from banks across Asia Pacific and also contains six detailed case studies.
• The playbook is designed for practitioners to learn how peers have dealt with similar challenges, understand the underlying drivers behind their actions and apply them to transform challenges into opportunities.

Summary

Asian banks have been described as innovation followers, but this has changed over the past few years. With the ongoing crisis in the West and small budgets, Asian banks have leapfrogged in the development of their retail banking and payments propositions, leading in the adoption of mobile technologies and social media, but also in driving process efficiency through business process reengineering and automation. Driven by changing customer needs, retail banks in Asia are now focusing on what customers actually want, rather than making guesses, and are increasingly catering specifically to the needs of the Asian population. Banks have been fine-tuning specific channels to deliver a clear value proposition and take the strengths and weaknesses of each channel into account. As a result of the financial crisis, Asian banks have also shifted their focus from expensive, large-scale technology projects which did not live up to expectations towards getting existing processes and technologies right.

Scope

This report will allow you:
• To get yourself up-to-speed with the rapid development of retail banking innovation in Asia Pacific.
• To identify the hot spots of bank executives’ attention in product development, channels, payments and processes.
• To source for new ideas from life examples which have made a real impact on the business of the implementing banks.
• To understand the approach some banks have towards conceptualisation, development and implementation of new projects.

Reasons To Buy

• Provides detailed analysis on channel development, product development, payments and business process reengineering in retail banking in Asia Pacific.
• There is a special emphasis on the opportunities available in both mature and emerging markets in Asia.
• The report has a key focus on channel distribution, which is used to increase the adoption of alternative channels and increase sales and process efficiency in branches.
• Provides in-depth analysis of challenges faced by retail banks to increase customer loyalty and process efficiency.

Table of Contents :

1 Executive Summary
2 General Trends in 2011/2012
1.1. Mature Markets
1.2. Emerging markets
3 Distribution Channels
3.1. Internet banking
3.2. Branches
3.3. Mobile Banking
3.4. Multichannel Distribution
3.5. Security
4 Payments
4.1. Credit cards and debit cards
4.2. Debit Cards
4.3. Prepaid payments
4.4. Mobile Payments
4.5. P2P Payments
4.6. Cross-industry Partnerships
4.1.1 Product and service development
4.1.2 Cross-border Transactions
4.1.3 Infrastructure Development
5 Business Process Reengineering
5.1. Loan Origination Process
5.2. Account opening
5.3. Customer-centricity
5.4. Business continuity management
5.5. Operational Risk Management
6 Appendix
6.1. Methodology
6.2. Contact Us
6.3. About Timetric
6.4. Disclaimer

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